Shipping policy
Shipping Policy
Last updated: [21 Oct, 2026]
Where we deliver
We deliver to addresses in the United Kingdom [AND: list other countries if you ship abroad]. We do not currently deliver to [P.O. boxes / excluded areas].
Delivery options and prices
|
Service |
Estimated delivery |
Cost |
|---|---|---|
|
Standard (e.g. Royal Mail Tracked 48) |
[X–X working days] |
[£X.XX] |
|
Express (e.g. Royal Mail Tracked 24) |
[X working days] |
[£X.XX] |
|
Free delivery |
On orders over [£XX] |
Free |
Use only the delivery times and free-delivery threshold you can honestly meet. Make sure these match your Shopify shipping rates.
Processing time
Orders are processed within 2 working days (Monday to Friday, excluding bank holidays). You will get an email with tracking details once your order is dispatched.
Delays and non-delivery
Delivery dates are estimates. If your order has not arrived within 7 working days of dispatch, contact us and we will investigate with the carrier. If an order is lost, we will resend it or refund you. We will deliver within 30 days of your order unless we agree otherwise with you.
Incorrect address
Please check your address at checkout. If a parcel is returned to us because of an incorrect address, we will contact you to arrange re-delivery, which may carry an extra delivery charge.
Damaged parcels
If your parcel arrives damaged, please photograph the packaging and items and email us within 14 days.
International orders
Customs duties, import VAT and other charges may be payable by the customer on delivery. We have no control over these charges.
